Is the product late? Contact JNE Call Center in the following way!
If you often use JNE trips, then you should only contact the JNE call centre when you are experiencing problems with the delivery of goods. JNE itself is actually a company founded in 1990 that serves people in matters relating to customs services, especially imports.
The company involved in shipping and logistics is actually quite famous in Indonesia and is even often used as one of the best choices to buy online and sell deals. Products and services from JNE are also very versatile from JNE Express, JNE Logistics to JNE Shipping.
Ifyou’re shopping online, when checking in, you’ll usually be asked to choose an expedition to deliver the item. There are many e-commerce companies that use JNE travel services because they are experienced and rarely experience problems, even you always use JNE, right?
Then what if suddenly the goods do not arrive even if they are estimated to pass the delivery time? In addition to contacting the JNE call center, you can actually do the first tracking online to find the whereabouts of the goods, but in this article, we will actually discuss ways to connect with CS JNE.
Check receipts using other sites
Once you shop online, you can usually see the receipt number listed and you can check the receipt number. Although actually in e-commerce, it has been seen that the process of sending goods has reached where and others.
But sometimes there are some obstacles that cause tracking in receipt numbers not to be updated in e-commerce. From there you can check the JNE using the official website. However , if the official website has not been updated or experienced technical problems, you can use other sites to check receipts.
Some checked receipt sites are recommended to use resi.id ie by going to the home page of the site resi.id and then typing receipts on your package, pressing enter and then following the instructions later. Your package status will appear or you can also check on other sites such as:
- com
- id
- com
If you check receipts on various czech sites but you can still see your package status updates, you can contact JNE Call Center. There are many ways you can do to complain or just look for information about parcel delivery.
You can do this in a variety of ways to connect directly to JNE customer service, i.e. via the email address listed, contact JNE social media accounts and through the hotline service or phone number provided. In fact, you can also visit the Ask Joni page to come straight to the head office.
Contact JNE Call Center by email
This method is often done because it is easier because you also don’t have to spend a lot of money. So you just need to send an email to the official JNE email address, which customercare@jne.co.id the complaint you want to send and the tip is to send it in the correct format .
When sending an email, you don’t leave the subject section blank, the correct format of the content subject with a complaint, for example, is “problematic package”, and then fill in the email body a clear description or explanation of the problem you are facing. We recommend using a list of obstacles so that it’s easy for CS to understand.
In the Description section, don’t forget to attach your recipient’s name, sender name and active mobile number. You can also attach a picture if it is really necessary as proof that you are actually having problems with the send package. So you don’t have to contact the JNE call center on the hotline service, you can do it by first email .
After sending the email then you just need to reply fromc u to mer service where the duration depends on the queue wait.
Direct messages via JNE social media accounts
In addition to the above method, i.e. sending a complaint via the email address listed, you can also send a message via JNE social media. But first make sure the message to JNE’s social media is really its official social media account. In fact, it has been reported that complaining through social media accounts is faster than email.
@JNEpusat’s official GN Social Media accounts @jne_id, Twitter @JNE_id Instagram. Keep in mind that the JNE call center on social media accounts includes three accounts, namely Facebook, Twitter and Instagram, so they open the rest of JNE’s official social media accounts so you have to be careful.
In addition, recently there has been huge growth called specific companies or expeditions. So be really sure that the social media account is the official JNE account to minimize the occurrence of unwanted incidents. So how do we send a complaint via a social media account?
You only need to send messages to one of the official social media accounts and the template can be equal to sending complaints via email. You need to attach the sender name, recipient name, receipt number and mobile number that is still active and some explanations about the problems occur.
Ask for access to the JNE call center on Juni’s website
The next option is via the Ask Joni page. This site is a special page that is actually provided by JNE so that customers or customers can transfer problems easily.
- The first step is to https://www.jne.co.id/id/hubungi-kami/ask-joni ask Joni page
- Then you can fill in the required data such as name, address and mobile number
- In the subject column you can choose customer service
- In the message column, you can fill in or tell the complaints you are experiencing
- Then click Send Message
Like when you contact the Call Center service via email or j&t social media account, make sure you’ve also entered the receipt number, sender’s name, and recipient’s name so that JNE can track or check the location of the package. According to a response from the site Ask Joni, you can get answers from the incoming mobile number.
That’s why, in the mobile number column, fill in the number that is still active or the number used when sending the package to make it easier to contact JNE. In fact, apart from the above methods, you can also contact the JNE call center via the hotline service or make direct calls.
The JNE 021 hotline number 29278888 where you can call the number and wait until the operator answers the call and then press the spread button to connect to the handling section. Then you can communicate both ways through the phone line service.
But unfortunately that’s why hotline services are rarely used because if you make a call directly on the number listed, the cost of the phone can be charged depending on the provider used. T.E.D.K. wonders if consumers prefer to complain to the JNE call center via email or social media accounts .