Don’t Khawatir, Contact Grab Call Center Jika Turi problemų
Grab Call Center is one of the service centers that helps to overcome the problems felt by grab users. And note that each application is definitely not perfect, so you definitely need such a service to get input and also be able to solve the problems belonging to its users.
This app is one of the platforms that brings satisfaction to its users as it will provide convenience that can change its users when you want to do something. Especially now that thisprogram also competes with other similar programs , since it has quality and is almost as good.
What is the Grab Call Center?
Grab itself is oneof the kasi applications that allows you to experience online ojek services and other services that allow you not to leave the house if you want to do something like shopping or others. Since the function of this application is also very important, so a call center is required.
Then what is the call center of the application Grab ? This service has a function to provide solutions and provide assistance to attract app users if they encounter difficulties or problems when running through an app. With this service, all users don’t have to worry because they will get the solution.
Have a complaint below? Just contact the service center
Has any of you ever felt dissatisfied with using this app? In fact, the error that occurs in this program is a natural thing, since there is often a miscommunication between the driver and the partner who cooperates with Grab.
If you are thinking about it, but want to make a complaint to get improvements to the services, the solution is to contact the application service center. Then what problems can be complained about in this program? There are some common problems that are often experienced and can be complained about, as follows:
Mismatch of order quantity when ordering
One of the problems you can ask to be corrected through the grabo call center is when you order the item, whether it is too grabmart or grabfood, but the goods actually come , that it does not match the order. If you feel uncomfortable and think that the ordered item is very important, you can get the desired product by notifying the service center about it.
You can file this complaint within 1×24 hours. Because in fact, this question cannot be filed if more than 1 day has passed. If you complain before the grace period, you will receive a replacement item or item to complete the order. The trick is to open Settings in the app.
If you want to make a complaint, you can open the settings in the service center, then make a complaint by selecting the option “the goods / orders were not ordered accordingly.” After that, the client will be asked to immediately fill out the submitted form to confirm whether the problem is accepted, whether it is correct or not. In this way, the partner will be provided with compensation in the amount of the cost of goods through the ovo virtual balance sheet.
GrabMart orders who faced a problem
Have you also encountered theproblem that the goods that you ordered through the grab are suitable, but the condition of the goods does not meet expectations? the meaning of not meeting expectations is the harm to the goods or even the purchased goods are not in fresh or good condition. There is no need to worry that you will also face such problems, as you can file a complaint with the call center.
The method is also very simple, because you can try to open the settings, then select the service center option, then select “the grabmart order I ordered is spoiled / not fresh”. But when you want to make such a complaint, you need to take a picture of the item in 4 different directions to make sure that the item actually meets the standards when you complain.
According to other types of submissions that you can put such a problem in the “grab apa” call center, if it is still within 1×24 hours. However, for confirmation of the answer, it may be acceptable no later than 2×24 hours, since the grabber will first conduct the exam.
Kand assessment of drivers and partners
It turns out that the pickup app’s service center not only works to provide issues or complaints, but can also be used as a solution or help center for you if you still feel unfamiliar enough with this app.
Giving feedback or stars to drivers and partners is one of the most important things to improve the quality of grabbing, and it’s up to users to do that. However, there are some parties, especially new users, who do not know about how to do this.
You don’t have to be confused if you want to beat it, as there are simple ways that can be customized to give you stars or reviews. The trick is to open a service center in the grab app and then select the “other complaints” option to select “ratings and reviews”.
By selecting this option, you will be able to get a method or link so that you can be redirected directly to submit ratings or reviews. If this method is considered quite complicated, if it is done, you can try to contact the grab call center directly and ask for advice.
Thus, it is possible to know that this program provides very satisfactory services and prioritizes quality and customer satisfaction in order to continue to maintain the commitment of this program. It is not surprising that this program can compete with others and can be one of the usual programs used in everyday life when some people are engaged in activities or helping them.
Wondering how to contact the service center or call center “Grab“? you will be able to evaporate this method immediately if you carefully monitor the information below. The trick is to try to open the settings, then select the customer service option and you will be able to see the bottom “Help” option.
After opening the window, you can scroll through the menu to the bottom and immediately find the option “Still need help? CONTACT US.” That’s where you will be given a way to contact the service center.
If you feel tedious to do this, you can try to contact the number using credit. The number that can be contacted until this article is prepared is 021-8064 8777 in the JABODETABEK area, and in the external region – 021-80648799.
As a result, we all no longer have to doubt how performance and quality grab provides, given how responsible the program is in providing customer service so that everyone can enjoy it to be able to raise accepted issues. There is already a solution for anyone who wants to make a complaint, namely by contacting the grab call center.