Learn more about Air Asia’s call center transition to address complaints
Air Asia call center is the key to solving your various problems. Through this call center, you can get various information and directions regarding things and all the issues about the flight you need. Indeed, sometimes obstacles can arise when you fly.
This call center was basically created to make it easier for customers to be able to report or communicate various things quickly and practically without having to go directly to the airline’s office. Wherever you are and whenever you are, you can easily contact AirAsia.
In short, AirAsia itself is a type of airline originating from Malaysia. This airline can already carry passengers with travel routes around the world, such as on the Asian continent, Australia and even Europe. Because the aviation office itself is spread in several countries including Indonesia itself.
However, as time develops and technology becomes much more advanced, AirAsia is offering more and more convenience for its customers, including in the areas of communication and reporting services. Therefore, AirAsia currently no longer manually uses Air Asia call centers , but is more focused on online.
Where is the manual call center then redirected?
In the past, if every customer could contact AirAsia services and AirAsia X Flight on Monday through Sunday, AirAsia airlines no longer use manual service for its customers. AirAsia has transferred all forms of complaints and communication to more advanced complaints and communication.
This more advanced Air Asia call center service certainly uses a more automated online system, where everyone is more easily accessible, even easier to get the answer you want without having to wait long enough. This service is called AirAsia Live chat or automated chat.
Not only through automatic chat, in order to be able to contact the airline, you can also take advantage of various other social media platforms. For example, you can contact the airline through the official AirAsia account via a direct message from Twitter or Facebook Messenger. Certainly very accessible, right?
Another Air Asia call center method that can be used to contact AirAsia is to traditionally chat through the official AirAsia website. Of course, even though it is not operated directly by officers, communication services with the airline are still easily accessible and can still help you.
Learn more about AirAsia AVA Live chat
As explained earlier, one way to get customers to contact the airline is through live chat or live chat through chat media. AirAsia itself called the method AirAsia Virtual Allstar or known as AVA Live chat which is easily accessible.
Live chat, which is a replacement for the Air Asia call center , takes the form of a virtual assistant equipped with Artificial Intelligence (AI) that can simulate live conversations. In its use , you do not communicate directly with an employee or employee, but you are handled by a chatbot that answers automatically.
Although you answer automatically, don’t worry, because the answers given by this live chat are still high quality and satisfying as long as the questions you ask are included in popular and general questions. These media also mastered about 11 languages, which made it easier for you.
You don’t have to be confused about communicating through this medium, even if the airline is from abroad. Because the language you will use will certainly be understood by the technology used in this live chat. You may also feel another benefit, which is the unlimited time to contact the airline.
If in the past, when you were still using the Air Asia call center manually , you could only communicate at 06:00 to 22:00, you do not have a time limit here. This live chat service is valid every day and every time because there are no employees employed in this section. Easy, right?
How to Access AVA Live Chat AirAsia Practical
To access AVA live chat is very easy. All you need is a stable internet connection and a gadget device. After that, you can visit the official website of AirAsia. Go to the support page in it. After logging in, you will find the live chat icon in the lower left corner.
Click on the Air Asia call center button in the form of live chat and you will connect directly to the live chat. If you want to make it easier to access the live chat, you can also download the AirAsia service application on your mobile phone. A live chat service is also available here.
Not only through the website, mobile application, Facebook and also Twitter, recently AirAsia also plans to further expand this chatbot service that is also accessible on Whatshapp and the WeChat application. Both are very close to the user, so it will certainly be more easily accessible.
You can choose which platform you prefer to contact AirAsia if you are experiencing issues or various other issues. Although it’s direct and advanced, you can still call the staff manually, but this will usually go through a fairly long process.
What are the things thatcan be helped through live chat?
Previously explained, because it does not use the services of the staff in its latest Air Asia call center service , the answers of this chatbot are general and dependent on frequently asked questions. Therefore, you also need to understand what are the things that can be accurately answered via live chat.
Things you might be able to ask through live chat include bookings and ticket changes, how to buy luggage, flight status information, information about AirAsia promo questions, and even how to purchase meals on board. You can also choose a seat via this live chat.
Via this live chat, you as a passenger can also request a refund when cancelling a flight ticket. You can also get the latest information about AirAsia airlines here. Everything has become very complete and fitting to make it easier for you when using this flight service.
However, another thing you should also pay attention to is how to ask. Since you’re not talking to a real person, you can’t ask a question for too long. Usually, you only need to enter keywords to get information from what you want to know.
For example, in this case, if you want to know information about check-in, then you can only write the keyword check-in in the live chat you are using. Later you will receive an answer and then you only have to follow the process. It’s pretty simple and simple, yes!
If using this live chat service still can’t be satisfying, you can still contact the AirAsia airlines staff directly, even if it takes a lot of time. The point is that even if you stop using the air asia manual call center, you can still communicate more easily with the airline.