Easy to contact Telcomsel Call Centre to file complaints
As one of the subsidiaries run by State-Owned Enterprises, Telcomsel’s call center is always provided by management, which operates in telecommunications and provides a service information centre for the company.
During the coronavirus pandemic, call centers play a key role as information centers for companies. Many telcomsel branch offices were forced to close to prevent the spread of the coronavirus in Indonesia.
In addition to providing call center services through interactive telephone connections, Telcomsel also provides a special email to deal with complaints regarding service products. In addition, there are social media accounts managed by call center officers that answer all users’ complaints and questions. Therefore, users can easily connect to Telcomsel’s call centre.
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As a company operating in telecommunications networks, Telcomsel provides a variety of savings packages for consumer needs. One of these packages is telephone package, SMS package and internet data quota package. However, there are still many consumers who do not know the meaning of Telcomsel’s service.
Sot ID AK Vandera will contact consumers’ call center service for an explanation of the package, but in addition, there are many functions and roles of call centers offered by Telcomsel, including the following:
- Company’s Products
Firstly, the function and role of this Telcomcel call center – to share information about the product information provided by the company. As a telecommunications company, Telcomsel has always been innovative in providing packages to its customers.
Therefore, the call centre is reliable for customers to understand all product information. Besides, the company also needs the role of the call centre, especially for its promo campaigns.
- Customers
Secondly, this call centre service also works to inform consumers about their problems. Call center services are also entitled to tackle problems or obstacles faced by customers.
However, if the case is reported regarding technical or network constraints. Therefore, the call center should send the report to the relevant section. You only get a report ticket number from a Telcomsel call center.
- View all customer reviews
Thirdly, each Telcomsel call center officer is required to record all complaints, complaints, criticisms and suggestions made by customers. This is therefore the material for evaluation relating to Telcomsel products, due to users’ complaints and input.
If Telcomsel does not like the product package, the company will change it. Accordingly, all customercomplaint records will determine whether the package offered by Telcomsell is as required by the customer.
Compared to other telecommunications company call centers in Tetelcocomsel call centers
The call centre provided by Telcomsel is very responsive compared to other competitors. “That’s because of two things.” Firstly, customers have never complained about the product package service managed by Telcomsel.
Secondly, call centre services are provided 24 hours a day by highly qualified officers. Therefore, all complaints to consumers will be dealt with immediately. TIDAK Wonder is telcomsel’s call center always provides the best for its customers.
In addition, Telcomsel provides a wide range of ways to connect call center services to customers who want to complain about product problems. There are three ways you can use to contact the information center services provided by Telcomsel.
An interactive telephone connection allows You to contact the Call Centre from Telcomsell, send messages directly via social media, or access the My Telcomsell application to file complaints about Telcomsel’s products.
All call center services provided by Telcomsel are usually fully functioning 24 hours a day. So your complaints can be heard by the company until you contact him. There is no time limit for contacting this Telcomcel call center service .
Call Center services provided by Telcocomsel
Telcomsel, one of the “Red Plate” subsidiaries, will certainly want to be indonesia’s best telecommunications company. The market segmentation that millennials began to enter has certainly been carefully calculated. Therefore, call center services are divided into three methods.
The first method is through an interactive telephone line. The service is often used by customers who need a direct solution to the problem. That’s why you’re quick to handle the connection through this interactive phone. However, sometimes the operator charges a fee to contact the call centre via a phone line.
The second option is to file complaints via social media short message or direct message. Telcomcel’s call center is often chosen by millennials via social media, which is why millennials always use social media to socialize.
However, this method seems to be too late in handling cases. This is because call center services take more time to answer your complaints or questions.
The third method is through the main Telcomcel application. By using the Main Telcomcel service, you can file complaints or complaints about Telcomcel product packages.
Thus, because the application has a live chat feature, officers will respond quickly to complaints submitted. Additionally, credit or data package quotas can be purchased directly from the main Telcomsel application. The complaint process will be answered directly by Telcomsel Call Center officers.
How to contact Call Centre Service from Telcomsel
It’s not hard to contact Telcomsel for call center services. The same must be done by contacting the call center service. If you are using the service via an interactive telephone line, call 0807-1811-811 directly.
All Telcomsel customers can contact the number. Halo card users can contact 133 (free of charge). Simpati and Kartu AS users can also contact 188 (if a toll fee is charged by a call centre officer) or 155 (free of charge).
Those of you who plan to contact the call centre via social media, then can use their own account to file a complaint. Get a Telcomsel (Twitter) or Telcomcel (Facebook and Instagram) account. Then, send a message directly to the social media of the Telcomsel Call Center via the message feature . Don’t forget, tell you the complaints you experienced.
And the last method is through the main Telcomcel application. First, download, install, and register an account. Then there’s the menu “Connect to call center or CS.” Then, tell me the complaints you have made. The call center will then answer all complaints or questions.
As a state-run subsidiary, Telcomsel provides a call center to serve customer complaints or questions. There are 3 ways to connect to call center services. So, choose one way to contact Telcomsel’s call centre to file complaints or questions about this product.